A leading global business services Provider and transformation partner With presence in 44 locations across 9 countries and over 40,000
CUSTOMER BACKGROUND
One of the largest BPO setups in INDIA expanding infrastructure for 25000 seats in 12 cities, which Included several telecom vendors
Needs a cost effective solution that is easy to manage, maintain, monitor and secure from Data compliance
End Points should be capable to install software like soft Phone and its recorder
WHY HPE SOLUTION
HP has been providing Thin Client solutions for BPO Sector for more than 15 years
Complete solution of VDI from server storage to Thin clients
Offer a range of Thin clients from Zero AIO to workstations
Road maps to its thin clients available with HP
BUSINESS ISSUES AND CHALLENGES
Downtime due to hardware failures, cost of OS, antivirus and other software made desktops an expensive proposition
High Power consumption of desktops
Data security was a big challenge in desktops
Different Thin Client technology needed that supported their unique requirement
SOLUTION COMPONENT
HPE Server and Storage for VDI DC setup required new setup
Total 25000 HP Thin Clients, some of them are windows embedded 10 and some of them are Zero AIO clients which are POE
HPDM is a free software from HPE which is implemented at every location to manage thin client centrally and deploy software from console
KEY OUTCOME
Significant saving in costs as compared to desktops (on Hardware, OS & software)
Management and changing software was easy through HPDM as it also helps to collect inventory reports of Thin Clients from console
Two types of Thin Clients provided, one with Windows embedded OS which allows to install software phones and other software required for the telecom vendor and second was a Zero AIO thin client which can also work on POE
Reduced electricity costs
Advance Replacement of any faulty units from OEM resulted in zero downtime